Refund policy
14-day returns
We want you to love your ElegantCurls™ Auto Curler. If you are not happy with your purchase, you can return it within 14 days of delivery for a full refund.
Conditions
- The item must be in its original condition and packaging, with all accessories included.
- For hygiene reasons, please clean the curler before sending it back.
- Proof of purchase (order number) is required.
How to start a return
- Email elegantcurlsstore@gmail.com with your order number and the reason for the return.
- We will reply within 1–2 business days with the return address and instructions.
- Please do not send items back before contacting us – returns sent without contacting us first cannot be processed.
Damaged or faulty items
If your item arrives damaged or does not work, email us within 14 days of delivery with a photo or short video. We will send a free replacement or a full refund – you will not need to pay for return shipping.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Return shipping costs for change-of-mind returns are paid by the customer.
Your statutory rights
This policy does not affect your statutory rights, including the right of EU and UK customers to withdraw from a purchase within 14 days of delivery and your legal warranty rights for faulty goods.
Questions? Email elegantcurlsstore@gmail.com – we are happy to help.